Hi All,
This is a little strange and wanted to see if someone can fill me on this.. I set a DHCP reservation for the nest on the router and everything looks good meaning from my laptop to the nest the ping replies are perfect no loss. I am getting about 1 to 2 ms response time..
The thing that is bothering me is that when nest screen is on the nest is accessible via the web meaning that the ping response time go a high. Once the screen turns off into power saving mode the ping response from the laptop to the nest may drop about 3 to 4 pings then return with no time outs and work fine with replies.
Also when I was troubling shooting with customer service couple days back they has me reboot the nest and do a couple hard reset. the battery is currently at 3.86 3.87. Do you think this is what is causing the nest to act like this.. I do have a common wire on there. Not when I shut the wireless off and I look after about 15 minutes or so I do see that the battery is charging by it going up to 3.92 and so on.
What do you think could be the issue..
I am getting ping responses from the laptop to the nest no problem when the screen is off and when I go the web it is not update and sometimes there is a ?. I am all confused now..
When it calls for heat it is updating so its not like its completely dead in the water just not turning the screen on when I change the temp online like it did before. Not sure why
Thanks for your help once again.
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Originally Posted by Servicetech
