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Thread: RTH9580WF: Information about "Waiting for update" for outside temperature

  1. #1
    Junior Member

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    RTH9580WF: Information about "Waiting for update" for outside temperature

    I have three RTH9580WF thermostats. All three have good Wi-Fi Internet connections, all three are registered with MyTotalConnectComfort, and all three are displaying "Waiting for update" where they should display the outside temperature and humidity.

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    Answered go to this thread to see the answer http://www.thermostatforums.com/show...=4931#post4931






    I purchased the first thermostat about 18 months ago. It displayed the correct outside temperature/humidity until about three months ago when it started displaying "Waiting for update." It has been in that state continuously since then. I made no change to my registration information or zip code. As described below, I believe a software update introduced the problem.

    I installed two new 9580's yesterday. As soon as I got these thermostats installed, connected to Wi-Fi and registered with MyTotalConnectComfort, they started displaying the correct outside temperature/humidity. However, after about 20 minutes, both of the new thermostats downloaded a software update and restarted themselves. Once the software update was installed, they started displaying "Waiting for update" where they previously displayed the outside temperature/humidity.

    So it appears that the software update installed on the new thermostats broke the outside temperature/humidity display just as it had done to the other thermostat about three months ago.

    This is not a problem of having incorrectly registered my thermostats, and it's not a problem of needing to wait for synchronization. Honeywell has introduced a bug in the new firmware that has broken the outside temperature/humidify display.

    If you have a RTH9580WF, please post a reply letting me know if your thermostat correctly displays outside temperature/humidity or if it displays "Waiting for update."

    Thanks, Phil

  2. #2
    Administrator

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    I have a Honeywell 9000 TH9320WF5003 that use for testing that is currently displaying outside temperature/humidity correctly. Have you contacted Honeywell 1-800-468-1502 on the RTH9580WF issue?

  3. #3
    Junior Member

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    Yes, I contacted Honeywell. I sent two e-mail reports, and I made two phone calls. The phone ladies were very nice; they recorded my MAC addresses and said someone would get back to me. It's been a week, and I have received no replies.

    Your TH9320WF5003 thermostat may not use the same firmware as my three RTH9580WF thermostats.

    Can anyone comment on whether your RTH9580WF thermostat displays the outside temperature?

  4. #4
    Junior Member

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    I have the same issue. I bought the rth9850wf about 2 weeks ago and it initially displayed the outside temperature but after the software update I have the same message: "Waiting for update". I called their customer service twice. The first time I was told to wait about 48 hours and if it didn't work to call back. I called again a few days later and then was told there was no fix for this...

    I am curious to see if anyone has a fix or if they hear from Honeywell CS on this issue.

  5. #5
    HVAC Thermostat Specialist

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    This is the very reason I do not like any thermostat that does not use its own outdoor sensor instead of relying on an internet connection and or a temperature via internet source.

  6. #6
    Junior Member

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    I just installed a RTH9580WF and the outside temp displayed correctly until it did a software update - now says "waiting on update".

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